Refund policy

Hollybloom Creations Candle Return Policy: your satisfaction is our important to me. I understand that sometimes, a fragrance might not be the perfect match for you. That's why I offer a hassle-free return policy, giving you peace of mind with every purchase.

Return Promise:

If you're not entirely delighted with your candle, for any reason, simply initiate a return within 30 days of receiving your order. I want you to have the perfect scent to accompany your needs. Here's how my return process works:

Initiate the Return: To begin the return process, please email me at HollybloomCreations@gmail.com

Package Your Products: Please ensure that the items are in their original condition and packaging, ideally in their original packaging.

Proof of Purchase: Include a copy of the original invoice or order confirmation in the package. This helps me to process your return quickly. 

Ship It Back: Ship the package back to me. Please note that the return shipping cost is at your expense, and I recommend using a trackable and insured shipping method to guarantee the safe arrival of your return.

Refund Policy for All Products Other Than Candles: If you're not entirely happy with your purchase, for any reason, simply initiate a return within 30 days of receiving your order. I want you to be delighted with your purchase. Please refer to the above return process. 

My Commitment to You:

Processing Time: Once I receive your returned items, please allow 10-14 business days for us to process your return and for the refund to reflect in your account.

No Additional Shipping Fees: If you choose an exchange, I won't charge you additional shipping fees. Your satisfaction should come at no extra cost.

Confirmation of Delivery: For your peace of mind, I'll confirm the delivery of your return. We want to ensure that your return process goes smoothly.

At Hollybloom Creations I take pride in crafting items that evoke joy and comfort. If, for any reason, my products don't align with you, I'm here to make it right. Thank you.

*Please note: If 30 days have elapsed since you received your shipment, I, unfortunately, can't offer you a refund or exchange.