Refund policy

Hollybloom Creations Return & Refund Policy

I want you to love your Hollybloom Creations purchase. If you are not satisfied with your order, please contact me at HollybloomCreations@gmail.com within 30 days of receiving it. 

Returns

To be eligible for a return, your item must be unused and in it's original condition. Candles that have been burned or used are not eligible for return due to fragrance preference.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. i recommend using a trackable shipping method, as I cannot guarantee receipt of returned items. 

Please contact me before sending a return so I can provide return instructions. 

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong item, contact me as soon as possible and include photos of the item and packaging. I will work with you to make it right. 

Refunds

Once your return is receive and inspected, I will let you knwo whether your refund has been approved. Approved refunds will be issued to your original payment method.

Original shipping charges are non-refundable unless the return is due to an error by Hollybloom Creations.

Please allow several business days for your bank or credit card company to process and post the refund.

Non-Returnable Items

Used or burned candles, custom or personalized items, and items returned more than 30 days after delivery cannot be returned. 

If you have any questions about a return, please contact me at HollybloomCreations@gmail.com.